FAQ
Q: Are you a manufacturer or a trading company?
A: Manufacturer since 1998. We design and make phone holders. OEM/ODM welcome.
Q: How do you control quality?
A: We inspect every stage: from raw materials to finished products. 12-month quality guarantee and after-sales support included.
Q: Can I get a sample first?
A: Yes, samples are available for quality check.
Q: Do you accept OEM orders?
A: Yes. Minimum order quantity (MOQ): 1,000 pieces per model, with custom logo and color box.
Q: What’s your production process and timeline?
A: 1)Discovery & quote (1–3 days) – Discuss needs, budget, feasibility.
2)Design & engineering (1–2 weeks) – 2D/3D drawings, material & color finalization.
3)Prototyping & testing (2–3 weeks) – Functional samples, in-house durability tests.
4)Pre-production (2–3 weeks) – Small batch on actual line, final customer approval.
5)Mass production & delivery (4+ weeks) – Full production, QC, packing, shipping.
Q: What are your payment terms?
A: 30% deposit, 70% before shipment. We accept PayPal, Alipay, and T/T.
Q: How do you package the products?
A: 1 piece per box. Options: PE bag, gift box, blister pack, carton. Custom packaging also possible.
Q: Is your shipping cost competitive?
A: Yes – we offer favorable rates with DHL, UPS, FedEx, and other carriers.